Frequently Asked Questions
Cloth masks don't offer the same filtration and protection as our 3-layer and 5-layer KN95 Masks..
MASKC™ masks are sleek and stylish while providing superior protection and advanced filtration.
Super breathable and light-weight, they are perfect for daily protection.
No washing, no hassle, no maintenance, and no lost masks
Each single-use MASKC™ mask lasts for 10 hours of continuous use.
MASKC™ triple-layered masks and KN95 masks are not washable.
BFE stands for Bacterial Filtration Efficiency. BFE is a test is performed on filtration materials to gauge how effective they are in resisting bacterial penetration.
Yes! Our masks offer superior protection while also being incredibly breathable and lightweight. Take a brisk walk or full-on sprint in MASKC™.
Absolutely - MASKC™ masks are hypoallergenic and latex free. Our ear loops and inner layers are non-abrasive and super soft for your comfort.
Step 1: Wash your hands.
Step 2: Secure ear loop strings over your ears.
Step 3: Adjust wire to conform over your nose.
Step 4: Pull mask vertically and open the pleats to form to your face.
Step 5: Avoid touching your face or the mask when on (a good practice even when you don't have a mask on!)
Apart from protecting you from airborne bacteria, our masks also protect you from dust, pollen, smoke, and debris. We recommend wearing a mask in public or when social distancing isn't possible. Our masks are comfortable enough for all day use.
If you have any nutrition related concerns, please reach out to nutrition@greenprogram.com
Login to your account.
Login using the email address you used to place your subscription order. Click on subscriptions and from there, you can change the frequency of how often you receive your masks, cancel, or pause your subscription.
Due to the hygienic nature of our masks, we are unable to accept any returns or exchanges. ALL Masks are FINAL SALE and non-refundable.
All sales that have shipped are considered final, and are ineligible for a refund or return once placed. For items damaged in transit, you must take a photograph of that damage to the product; we will then send you store credit if we determine that the product is damaged.
Your initial contact and photograph(s) must be submitted within three days of receipt of the merchandise according to the delivery manifest of the shipping company. If the product inside the shipping box is not damaged, your request will not be accepted.
We reserve the right to make exceptions to this Policy on a case by case basis. This policy may update at any time.
Coupons cannot be applied after the transaction is completed or to previous purchases. MASKC Does not honor expired coupon codes or double coupons.
As a small business, we are not able to offer price adjustments or price matching of any kind. Discounted pricing is based solely on the remaining stock, not on stock that has already been purchased.
The reason why we can't offer you price adjustments is that we love to offer you discounts often. Therefore, our prices may change depending on special events, flash sales, or super exclusive, personalized deals that will be created just for you!
Because our prices change regularly as we offer regular promotions, we are not able to adjust the price you paid for an item if it becomes on sale afterward.
Our kids masks are made with exactly the same high-quality material, but they are sized for ages 4-13. You can see sizing information below!
Adult 3-Ply Masks are 3.75" x 7" flat.
Kids 3-Ply Masks are 3.75"" x 5.5" flat.
Adult KN95 Masks are 4" x 6.25" (folded).
Kids KN95 Masks are 3" x 5.25" (folded).
You can contact us via email at info@shopmaskc.com. We're happy to help!
Shipping Information
We offer free standard shipping on all orders over $75!
Due to the current COVID-19 pandemic situation, please allow 5-7 business days for order processing.
USPS Standard shipping ($7.00): 5-7 business days
USPS Priority Mail ($14.00): 2-3 business days
(Normal processing time still applies)
On US orders of $150+, you will automatically be upgraded to Priority Mail to ensure tracking and delivery of your package.
We ship same business day on all orders placed by 2PM EST, or next business day on orders placed after 2PM EST.
Orders cannot be edited once processed - please make sure you're entering the correct information at checkout.
Please contact your local post office or mail carrier for any questions you may have about missing or delayed packages.
We offer free international shipping on orders $150+
USPS International Shipping ($18.00): 4-8 days.
(Normal processing time still applies)
Customers are responsible for duties and customs fee if applicable.
Due to the current COVID-19 pandemic situation, please allow 5-7 business days for order processing.
We ship same or next business day from our warehouse in sunny St. Petersburg, Florida.
Shipping speed depends on the carrier you choose, but for standard domestic shipping, it typically takes 3-7 business days to receive your order.
Due to the current COVID-19 pandemic situation, please allow 5-7 business days for order processing.
Add Shipping Protection to your order to protect your package from loss, damage, or theft. Shipping costs are non-refundable. We highly recommend you purchase shipping protection, as MASKC is not responsible for lost, stolen and/or damaged packages otherwise.